cvb99's Privacy Policy
Your personal information is our top priority — we protect your privacy through SSL encryption and strict security measures.
Introduction Purpose of This Policy
cvb99 is a safe and trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes in detail what information cvb99 collects, why it is collected, how it is used, and how it is kept secure.
By using our website, you agree to the terms of this policy. If you disagree with any part of this policy, please contact us before using our services.
1 What Information Is Collected
cvb99 collects certain information to operate its services smoothly and ensure the best experience for users. The types of information collected are listed below:
Personal Identity Information
Name, date of birth, national ID number or passport number, address, and contact details — required for account verification.
Contact Information
Email address and phone number — used for account registration, sending important notifications, and support services.
Financial Information
Deposit and withdrawal transaction records, and required information related to bKash / Nagad / Rocket / Upay / bank transfers — no full payment card numbers are stored.
Gaming Activity Information
Betting history, winning records, preferred game categories, and session duration — used to ensure responsible gaming.
Technical Information
IP address, browser type, operating system, device identifiers, and cookies — help improve site security and performance.
Usage Pattern Information
Which pages were visited, how much time was spent on the site, and which features were used — helps improve our services.
2 Purpose of Using Information
cvb99 uses collected information only for specific, legitimate purposes. We never use your information for unethical or unauthorized purposes. The main purposes for using information are listed below:
- Completing account registration and identity verification, and confirming that the user is 21 years of age or older
- Securely processing deposits, withdrawals, and transactions
- Providing a personalized gaming experience and informing users about relevant offers
- Preventing fraud, money laundering, and other suspicious activities
- Providing 24/7 customer service and technical support
- Continuously improving the performance and security of our website
- Meeting obligations to comply with applicable laws and regulations
- Monitoring responsible gaming and providing support when needed
3 Cookies and Tracking Technologies
cvb99 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.
Essential Cookies
These cookies are necessary for managing login sessions, security verification, and core platform functionality. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, game settings, and other personalized experiences.
Analytical Cookies
These help improve services by monitoring site usage patterns. Data from these cookies is aggregated and anonymized.
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some important parts of our services to not function properly.
4 Data Security Measures
cvb99 uses advanced industry-standard technology to protect your personal and financial information. Our security framework consists of the following layers:
- SSL Encryption: All data transmitted between you and our servers is fully encrypted using SSL/TLS technology
- Secure Data Storage: All sensitive information is stored in encrypted databases, where unauthorized access is strictly prohibited
- Access Control: Only authorized and verified staff have limited access to user information
- Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved in a timely manner
- Two-Factor Authentication: Additional verification layers are used for sensitive operations to further strengthen account security
- Round-the-Clock Monitoring: Our systems are actively monitored 24/7 to detect any unusual activity immediately
5 Sharing Information with Third Parties
cvb99 never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in certain circumstances:
Service Provider Partners
With authorized organizations that assist in payment processing, technical infrastructure, and customer service management — only the necessary information is shared.
Legal Obligations
We may be required to provide relevant information in response to valid legal directives, court orders, or requests from regulatory authorities.
Fraud Prevention
Information may be shared with relevant authorities when cooperation is needed to prevent fraud, money laundering, or other illegal activities.
Business Succession
In the event of a company merger or acquisition, user information may be transferred — users will be notified in advance in such cases.
cvb99 has strict confidentiality agreements with all third-party partners, and they are required to use the information received only for the designated purpose.
6 User Rights
As a user of cvb99, you have the following rights over your own personal information:
- Right to Access: You may request to know what information about you is stored with us
- Right to Correction: You may request a correction if any of your information is inaccurate
- Right to Deletion: In certain circumstances you may request that your information be deleted, however some information may be required to be retained due to legal obligations
- Right to Object to Processing: You may object to the use of your information for certain purposes
- Right to Data Portability: You may request your information in a structured and commonly usable format
- Right to Withdraw Consent: You may withdraw your consent at any time — however this does not affect the lawfulness of prior processing
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.
7 Data Retention Period
cvb99 does not retain any personal information beyond the period necessary. The retention period is determined based on the following factors:
Account Information
Retained while the account is active and for a specified period after account closure in accordance with legal obligations.
Transaction Records
Transaction information is retained for an extended period in compliance with financial regulations and anti-money laundering laws.
Gaming History
Gaming history is retained for a specified period for the purpose of dispute resolution and responsible gaming monitoring.
Technical Logs
Technical logs are automatically deleted after a limited period for security monitoring and system improvement purposes.
8 Protection of Minors
cvb99 is strictly a platform for those aged 21 and above. We do not knowingly collect or store information from any minor.
Age verification is mandatory during the registration process. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and all related information will be deleted.
9 Policy Changes and Updates
cvb99 reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify users in the following ways:
- A clear notice will be published on the website
- Details of the changes will be sent to the registered email address
- The "Last Updated" date at the top of the page will be changed
Continued use of the service after any changes will be considered as your acceptance of the updated policy. We therefore encourage you to review this page regularly.
10 Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated support team. We are ready to assist you with any matter.
Email Support
For any privacy-related requests or complaints: [email protected]
Live Chat
Use our 24/7 live chat service for immediate assistance — support is available in both Bengali and English.
Your data is protected, your gaming is secure
Play safely at cvb99 — every transaction and piece of personal information you share is kept under the highest protection.
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